FAQs

All CASE Emergency System products offer the option for voice connection through traditional hardwired lines, voice and data connection through cellular network with Verizon or AT&T wireless, or through Satellite phone powered by Iridium. CASE partners with these carriers to be able to provide turnkey wireless service. We also have the capability to broadcast mass notifications via these connections through our tower monitors.

Yes, if desired, any Blue Light Tower, E-Phone, or Lexan Call Box can be installed with no trenching, and only enough digging as required to properly secure a ground-mounted solution. Solar panels and batteries eliminate the need for electrical wiring above or below ground and cellular or satellite communication options eliminate the need for traditional telephone wiring.

All our products are designed, manufactured, and assembled in our factory in Irvine, CA. 

Depending on the selected options for our Blue Light Towers, E-Phones, or Lexan Call Boxes, users may press a single button to be automatically connected to emergency response (such as 911). The two-way speaker panel allows users to speak directly to an emergency authority and hear responses without need for a handset.

However, if desired, our products can be customized to include a handset – though we traditionally recommend this be done in enclosed areas or in combination with the use of the Lexan Call Box that protects handsets from outdoor conditions.

Our systems are compatible with ADA Standards for Accessible Design regulations and are available in any color. CASE Blue Light Tower Phones, E-Phones, and call boxes can be converted to Solar or AC power, wireless (CDMA, GSM, and Satellite), wireline and TTY communication through our interchangeable subsystems without the need to replace existing hardware.

Because all major wireless carriers have announced they will be shutting down their 3G networks and switching to 4G LTE, we strongly recommend that any new equipment be 4G equipped. Once 3G networks have been shut down, 3G equipment will be unable to make or receive calls.

If you already have 3G equipment, don’t worry – CASE offers a 4G Cellular Radio Upgrade Kit that is compatible with CASE equipment as well as many other major emergency phone and communication systems. Simply request a consultation and/or schedule an upgrade installation to be ready for the 3G sunset when it occurs.

To learn more about the 3G sunset please check out this article.